Effective date: 07/03/2026

At Oltora, we want you to feel confident when purchasing our digital products and services. Because our offerings are digital goods and services delivered through reports, backlink placements, license access, plugin downloads, and consultation work, this Refund and Returns Policy explains when refunds are available and how they are handled.

Digital Products and Software Licenses

Our products are digital products, software downloads, plugin licenses, digital reports, backlink placement services, and related premium consulting services. Because nothing physical is shipped and most services involve work performed on your behalf, traditional product returns do not apply in the same way they would for physical goods.

14-Day Refund Policy for First-Time Purchases

We offer a 14-day refund period for first-time purchases of eligible premium plugin licenses, starting from the date of purchase. If you decide within 14 days that the product is not the right fit for your needs, you may contact us to request a refund. This 14-day policy applies only to eligible software plugin licenses and does not apply to the digital services listed below.

What is eligible for a refund

  • First-time purchases of eligible premium plugin licenses

  • First-time purchases made directly through our website

What is not eligible for a refund

  • Renewals

  • License extensions or manual credits

  • Purchases made more than 14 days ago

  • Custom development, setup, consulting, or other service work unless stated otherwise in writing

  • Duplicate purchases caused by customer error, except where approved by us

  • Any backlink, link building, or digital report service (see “Digital Services & Reports” section below)

Digital Services & Reports

All digital services offered by Oltora are non-refundable once work, outreach, or delivery has begun, because each service involves custom research, manual outreach, or placement work performed specifically for your order. This includes, but is not limited to, the following services:

  • Music Visibility Report — a custom-prepared digital report based on the information and link submitted by the customer. Once the report has been delivered, it is non-refundable.

  • Authority Link Building & SEO Backlink Service — once outreach and link placements have been completed and the placement report has been delivered, this service is non-refundable.

  • Creator Growth (YouTube & Spotify Backlinks) — once outreach and link placements have been completed and the placement report has been delivered, this service is non-refundable.

  • E-Commerce Growth (Etsy, Shopify & WooCommerce Backlinks) — once outreach and link placements have been completed and the placement report has been delivered, this service is non-refundable.

  • Custom Development Consultation — the flat consultation fee is non-refundable, as it covers the time and analysis dedicated to reviewing your project. Once a development project agreement is signed, the full development payment made in advance is also non-refundable.

If you believe there is an error in your report, placements, or deliverable, or you have not received your order within the stated delivery time, please contact us and we will review your request.

How to Request a Refund

To request a refund for an eligible plugin license, contact us at support@oltora.com within 14 days of purchase and include:

  • Your order number

  • The email address used for purchase

  • Your license key, if issued

  • A short explanation of the issue

We may ask for a brief opportunity to troubleshoot the issue before issuing a refund, especially if the problem appears to be caused by setup, configuration, or compatibility issues that can be reasonably resolved.

What Happens When a Refund Is Approved

If your refund is approved:

  • Your payment will be refunded to the original payment method used at checkout

  • Your license may be deactivated

  • Your access to premium downloads, updates, cloud features, and related premium services may be terminated

License Access After Refund

Because our software is licensed, not sold outright, an approved refund may result in the suspension or termination of the related license and any premium functionality connected to it.

Chargebacks and Payment Disputes

If you experience an issue, please contact us before opening a payment dispute or chargeback. We will try to resolve the problem as quickly as possible.

Renewals

Unless otherwise stated in writing, renewals are not refundable once processed. If you do not want your license to renew, you should cancel renewal before the renewal charge is made.

Changes to This Policy

We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact

If you have questions about refunds, returns, or licenses, contact us at support@oltora.com.