Refund and Returns Policy

Effective date: 03/25/2026

At Oltora, we want you to feel confident when purchasing our software products. Because our products are digital goods delivered with license access, plugin downloads, and premium service functionality, this Refund and Returns Policy explains when refunds are available and how they are handled.

Digital products and software licenses

Our products are digital products, software downloads, plugin licenses, and related premium services. Because nothing physical is shipped, traditional product returns do not apply in the same way they would for physical goods.

14-day refund policy for first-time purchases

We offer a 14-day refund period for first-time purchases of eligible premium products, starting from the date of purchase.

If you decide within 14 days that the product is not the right fit for your needs, you may contact us to request a refund.

What is eligible for a refund

  • First-time purchases of eligible premium plugin licenses
  • First-time purchases made directly through our website

What is not eligible for a refund

  • Renewals
  • License extensions or manual credits
  • Purchases made more than 14 days ago
  • Custom development, setup, consulting, or other service work unless stated otherwise in writing
  • Duplicate purchases caused by customer error, except where approved by us

How to request a refund

To request a refund, contact us at support@oltora.com within 14 days of purchase and include:

  • Your order number
  • The email address used for purchase
  • Your license key, if issued
  • A short explanation of the issue

We may ask for a brief opportunity to troubleshoot the issue before issuing a refund, especially if the problem appears to be caused by setup, configuration, or compatibility issues that can be reasonably resolved.

What happens when a refund is approved

If your refund is approved:

  • Your payment will be refunded to the original payment method used at checkout
  • Your license may be deactivated
  • Your access to premium downloads, updates, cloud features, and related premium services may be terminated

License access after refund

Because our software is licensed, not sold outright, an approved refund may result in the suspension or termination of the related license and any premium functionality connected to it.

Chargebacks and payment disputes

If you experience an issue, please contact us before opening a payment dispute or chargeback. We will try to resolve the problem as quickly as possible.

Renewals

Unless otherwise stated in writing, renewals are not refundable once processed. If you do not want your license to renew, you should cancel renewal before the renewal charge is made.

Changes to this policy

We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact

If you have questions about refunds, returns, or licenses, contact us at support@oltora.com.