Refund, Cancellation and Returns Policy

Last updated: August 11, 2026

Oltora (“Oltora,” “we,” “us,” or “our”) is an online business operated by an individual based in Orlando, Florida, United States.

We want customers to understand our refund and cancellation rules before making a purchase.

Because Oltora primarily provides digital products, software licenses, downloads, reports, SEO and backlink services, outreach, consulting, development, and other services that may involve work performed specifically for a customer’s order, refund eligibility varies depending on the type of purchase and whether work or delivery has already begun.

This Refund, Cancellation and Returns Policy (“Policy”) applies to purchases made directly from Oltora unless different refund or cancellation terms are expressly stated in the applicable product page, service page, checkout page, proposal, invoice, statement of work, or other written Order Details.

Nothing in this Policy limits any refund, cancellation, or other consumer right that cannot lawfully be excluded or waived.

1. Digital Products and Services

Oltora primarily sells digital products and services.

These may include, but are not limited to:

software and WordPress plugins;
software licenses and premium access;
digital downloads and reports;
SEO and backlink services;
outreach and content placement services;
digital marketing services;
consulting and professional services;
custom development or configuration work;
subscriptions and recurring services; and
other digital products or services offered in the future.

Because these products and services are delivered electronically or involve work performed specifically for the customer, there is generally no physical item to return.

Refund eligibility is therefore determined according to the rules below.

2. 14-Day Refund Policy for Eligible Plugin Licenses

We offer a 14-day refund period for the first purchase of an eligible premium plugin license.

The 14-day period begins on the original purchase date.

If an eligible plugin is not the right fit for your needs, you may request a refund within this period by contacting us at support@oltora.com

Unless different terms are clearly stated on the applicable product page or checkout page, the 14-day plugin refund policy applies only to eligible first-time premium plugin license purchases made directly through Oltora.

Downloading or activating an eligible plugin does not by itself eliminate this 14-day refund eligibility.

3. Plugin Purchases Not Eligible for the 14-Day Refund Policy

Unless required otherwise by applicable law or expressly agreed by us in writing, the 14-day plugin refund policy does not apply to:

license renewals;
subscription renewals;
license extensions;
manual license credits or additional license time;
purchases for which the 14-day period has expired;
services purchased together with or separately from a plugin;
custom development, installation, configuration, consulting, or other professional services;
a repurchase of the same product after a previous refund for that product, where we reasonably determine that the refund policy is being repeatedly used to obtain temporary access without payment;
licenses obtained through unauthorized sellers or third-party marketplaces unless Oltora expressly provides the applicable refund; or
purchases involving fraud, unauthorized payment activity, intentional abuse, or a material violation of our Terms and Conditions, to the extent permitted by law.

A verified accidental duplicate charge for the same purchase will be reviewed separately and is not treated as an ordinary refund request.

4. SEO, Backlink, Outreach, Visibility, and Similar Services

SEO, backlink, outreach, external visibility, content placement, digital marketing, and similar services involve research, preparation, communication, third-party coordination, manual work, or other resources committed specifically to a customer’s order.

Once work has begun, amounts attributable to work already performed and costs already incurred are non-refundable, except where required by applicable law or expressly stated otherwise in the applicable Order Details.

For purposes of this Policy, work may be considered to have begun when we or a contractor or provider working on the order has started activities such as:

research;
website or opportunity analysis;
prospecting;
publisher or website evaluation;
outreach;
content preparation;
content editing;
placement preparation;
link building activity;
external visibility work;
manual review;
report preparation;
third-party ordering or reservation;
project-specific analysis; or
other substantive work required to fulfill the order.

Once the applicable work has been performed or a deliverable has been provided, dissatisfaction with results that were not expressly guaranteed does not by itself create a right to a refund.

5. Backlinks and Third-Party Placements

Backlink and placement services may depend on websites, publishers, editors, hosting providers, search engines, and other third parties that Oltora does not control.

A backlink, article, mention, page, or other placement may later be modified, moved, redirected, re-tagged, de-indexed, restricted, or removed by a third party.

Unless the applicable service expressly includes a replacement guarantee or maintenance period, the later modification or removal of a successfully delivered third-party placement does not automatically entitle the customer to a refund.

If a replacement period or placement guarantee is included with a service, the applicable replacement or correction remedy will be described in the Order Details.

Where the applicable remedy is replacement rather than refund, replacement will be the first remedy offered to the extent permitted by law.

6. SEO Rankings, Traffic, and Business Results

Refunds are not provided solely because a customer does not achieve a particular search ranking, traffic increase, Domain Authority, Domain Rating, lead volume, sale volume, conversion rate, revenue level, or other business result unless that particular result was expressly guaranteed in writing as part of the purchased service.

Search engines, analytics providers, SEO tools, publishers, websites, competitors, and online platforms operate independently of Oltora.

Changes in search engine algorithms, indexing, rankings, third-party metrics, publisher policies, website performance, or market conditions do not by themselves create a right to a refund.

This section should be read together with the applicable service description and our Terms and Conditions.

7. Digital Reports and Custom Deliverables

Custom reports, analyses, research, audits, recommendations, written deliverables, and similar digital work are prepared specifically for the customer.

Once substantive preparation of a custom deliverable has begun, amounts attributable to work already performed are non-refundable.

Once a custom report or other completed digital deliverable has been delivered, the purchase is generally non-refundable except where:

the wrong deliverable was provided;
there is a material delivery error attributable to Oltora;
the deliverable materially fails to correspond to what was purchased and the issue cannot reasonably be corrected; or
a refund or other remedy is required by applicable law.

Minor differences in presentation, methodology, third-party metrics, opinions, estimates, or results do not automatically qualify as a material delivery error.

If there is an error that can reasonably be corrected, we may first correct or replace the affected deliverable rather than issue a refund.

8. Consulting, Development, Setup, and Professional Services

Consulting, development, installation, configuration, technical work, custom programming, project review, and similar professional services may involve time reserved specifically for the customer.

Once substantive work has begun, amounts attributable to work already performed are non-refundable.

Where a consultation or professional service has specific cancellation, rescheduling, deposit, milestone, or payment terms, those terms will be stated in the applicable Order Details.

Payments for completed milestones or completed work are non-refundable except where required by applicable law or expressly agreed otherwise in writing.

If a project is canceled after work has begun, the customer remains responsible for amounts attributable to work already completed and non-recoverable costs already incurred.

9. Cancellation Before Service Work Begins

If you wish to cancel a service order before work begins, contact us as soon as possible at support@oltora.com

If no substantive work has begun and no non-recoverable third-party expense has been incurred, the order may be eligible for cancellation and refund.

If costs have already been incurred on your behalf before cancellation, including third-party costs, publisher costs, contractor costs, platform fees, research costs, reservation costs, or other non-recoverable expenses, those amounts may be deducted from any refund to the extent permitted by applicable law.

The fact that the final deliverable has not yet been delivered does not necessarily mean that work has not begun.

10. Partially Completed Services

If a service has been partially completed and is canceled, suspended, or cannot continue, amounts attributable to work already completed and non-recoverable expenses already incurred are generally non-refundable.

If Oltora is unable to complete a material portion of an accepted order for reasons attributable to Oltora, we may, depending on the circumstances:

complete the service using a reasonable alternative;
replace the unavailable deliverable;
provide an appropriate credit;
refund the amount attributable to the material undelivered portion; or
provide another reasonable remedy agreed with the customer.

The appropriate remedy will depend on the product or service purchased, the portion already completed, costs already incurred, and applicable law.

11. Customer Delays, Missing Information, and Abandoned Projects

Certain services require information, materials, approvals, access credentials, URLs, content, instructions, or other cooperation from the customer.

If we cannot proceed because required information or cooperation has not been provided, the order may be placed on hold.

Delays caused by the customer do not create a right to a refund for work already performed or costs already incurred.

If a customer remains unresponsive for an extended period after reasonable attempts to obtain the information needed to continue, we may suspend or close the affected project.

Closing an inactive project does not require us to refund amounts attributable to work already completed or non-recoverable expenses already incurred.

Where reasonably practical, we may allow the customer to resume the project later, subject to availability, current service conditions, and any applicable Order Details.

12. Customer Changes After Work Begins

Requests to change URLs, domains, keywords, anchor text, content, project scope, specifications, target websites, technical requirements, or other order details after work has begun may require additional work or expense.

Work already performed based on the customer’s original instructions is not refundable solely because the customer later changes those instructions.

Additional charges may apply where a requested change materially increases the scope of the original order.

We will communicate material additional charges before performing additional paid work where reasonably practicable.

13. Errors and Problems With Delivered Services

If you believe there is a genuine error in a report, backlink order, placement, software license, digital deliverable, or other service, please contact us promptly.

We may review relevant records and, where appropriate, attempt to correct, replace, re-deliver, or otherwise remedy the issue.

Where an issue can reasonably be corrected, correction or replacement may be offered before a refund.

A correction or replacement does not extend any unrelated refund period unless we expressly agree otherwise or applicable law requires it.

14. Delivery Delays

Estimated delivery times are not guaranteed deadlines unless expressly stated otherwise in writing.

Delays caused by third-party publishers, website owners, hosting providers, APIs, payment processors, search engines, customer delays, technical problems outside our reasonable control, or other third parties do not automatically create a right to a refund.

If an order is materially delayed, please contact us so that we can review its status.

If Oltora ultimately determines that an accepted service cannot reasonably be delivered, we will provide an appropriate remedy for the undelivered portion, which may include a replacement, credit, alternative service, or refund depending on the circumstances.

15. Renewals and Recurring Payments

Some Oltora products and services may renew automatically.

Automatic renewal terms are disclosed in connection with the applicable purchase where automatic renewal applies.

Unless otherwise stated in writing or required by applicable law, properly processed renewal charges are generally non-refundable.

If you do not want a subscription or license to renew, you must cancel the renewal before the applicable renewal charge is processed.

Cancellation of an automatically renewing subscription stops future renewals but does not automatically reverse a renewal payment that has already been properly processed.

We will provide renewal notices, cancellation mechanisms, and other procedures where required by applicable law.

A verified billing error or duplicate renewal charge will be reviewed separately.

16. Failed or Forgotten Cancellation

Failure to use a subscription, forgetting to cancel a subscription, failing to use a license, uninstalling software, or deciding after a renewal that the product or service is no longer needed does not by itself create a right to a refund for a properly disclosed and processed renewal.

Nothing in this section limits rights that cannot lawfully be waived.

17. Duplicate Charges and Billing Errors

If you believe you were accidentally charged more than once for the same transaction or that an incorrect amount was charged, contact us promptly at support@oltora.com

We will review our payment records.

If we confirm an accidental duplicate charge or billing error attributable to Oltora or our checkout process, we will correct the error and, where appropriate, refund the incorrect amount.

A verified duplicate charge is not subject to the ordinary 14-day plugin refund limitation.

18. How to Request an Eligible Refund

To request a refund or cancellation, contact us at: support@oltora.com

Where applicable, please include:

your order number;
the email address used for the purchase;
the name of the product or service;
your license key, if applicable; and
a brief description of your request or the issue you experienced.

For eligible plugin refund requests submitted within the applicable 14-day period, we may offer troubleshooting assistance, but accepting troubleshooting assistance is not intended to eliminate an otherwise valid refund right under this Policy.

For service-related requests, we may review project records, completed work, communications, third-party costs, and delivery status before determining the appropriate resolution.

19. Refund Method

Approved refunds will generally be issued to the original payment method used for the purchase.

We generally do not issue refunds to a different payment method, bank account, person, or payment instrument unless necessary to resolve a technical issue and legally permissible.

Once Oltora submits a refund to the applicable payment processor, the time required for the funds to appear in your account depends on the payment provider, financial institution, card network, and other factors outside our control.

20. Effect of a Software Refund

If a software or plugin refund is approved, the related paid license and associated paid entitlements may be canceled or deactivated.

This may include termination of access to:

license activation services;
future premium updates;
premium downloads;
technical support;
hosted or cloud-connected services;
premium APIs; and
other services tied to the refunded purchase.

Where software code is distributed under an open-source license, nothing in this Policy is intended to revoke rights that the applicable open-source license independently grants to you.

However, a refund may terminate contractual access to Oltora-operated license services, premium services, accounts, downloads, updates, support, or other paid entitlements.

21. Promotional Credits, Discounts, and Coupons

Refunds are based on the amount actually paid for the applicable purchase, not the undiscounted retail value.

Coupons, promotional credits, discounts, bonus products, or complimentary services generally have no independent cash value unless expressly stated otherwise.

If a refunded purchase qualified the customer for a promotional benefit, bundle discount, bonus item, credit, or other benefit, we may cancel or adjust that benefit where reasonably necessary to reflect the refund.

22. Chargebacks and Payment Disputes

If you believe there is a problem with a purchase or charge, we encourage you to contact us first at support@oltora.com so that we can investigate and attempt to resolve the issue.

Nothing in this Policy prevents you from exercising legitimate rights provided by your bank, payment provider, card issuer, or applicable law.

If a chargeback or payment dispute is opened, we may provide the payment provider or financial institution with information reasonably relevant to the transaction, including:

order records;
payment records;
license activation records;
download or access records;
delivery records;
service work records;
customer communications;
technical records; and
other evidence relevant to whether the product or service was purchased, accessed, performed, or delivered.

To avoid duplicate reimbursement, we may pause an internal refund request while the same transaction is the subject of an active chargeback or payment dispute.

Fraudulent, knowingly false, or abusive chargebacks may result in suspension of related accounts, licenses, subscriptions, or services to the extent permitted by applicable law and our Terms and Conditions.

23. Fraud and Abuse of the Refund Policy

We reserve the right, to the extent permitted by law, to refuse otherwise discretionary refunds where there is reasonable evidence of fraud or intentional abuse of this Policy.

Examples may include repeatedly purchasing and refunding the same digital product to obtain temporary paid access, using unauthorized payment methods, falsifying refund grounds, or materially abusing our licensing or service systems.

This section does not permit Oltora to refuse a refund or remedy that is legally required.

24. No Physical Returns

Unless Oltora expressly begins offering physical goods in the future, products sold through Oltora are generally digital products or services.

Accordingly, there is ordinarily no physical product to ship back or return.

If Oltora offers a physical product in the future, separate return conditions may apply and will be disclosed in connection with that product.

25. Other Legal Rights

This Policy establishes Oltora’s general refund and cancellation rules.

It does not exclude, restrict, or waive any refund, cancellation, warranty, consumer protection, or other legal right that applicable law does not permit us to exclude, restrict, or waive.

Where applicable law requires a different result from this Policy, applicable law will control.

26. Relationship With Other Oltora Terms

This Policy forms part of Oltora’s Terms and Conditions.

Specific products or services may have additional refund, replacement, cancellation, milestone, deposit, or delivery terms stated in applicable Order Details.

If a specific written term expressly applies to a particular purchase and conflicts with this general Policy, the specific term will control for that purchase to the extent permitted by applicable law.

27. Changes to This Policy

We may update this Refund, Cancellation and Returns Policy from time to time to reflect changes to our products, services, business practices, payment systems, or legal obligations.

When we update this Policy, we will publish the revised version on this page and update the “Last updated” date.

Changes will apply prospectively to the extent required by applicable law.

A later change to this Policy will not retroactively eliminate a refund right that had already accrued under the policy applicable to a completed purchase.

28. Contact

If you have questions about refunds, cancellations, billing, licenses, or this Policy, please contact:

Oltora
Online business operated by an individual
Orlando, Florida, United States
Email: support@oltora.com
Website: https://www.oltora.com/