Oltora Inbox Premium Assistance – 12-Month Technical Support Add-On
$59.00
Get hands-on technical help with your Oltora Inbox mailbox configuration. Premium Assistance includes 2 support interventions, up to 30 minutes each, available for 12 months and linked to your existing Oltora Inbox lifetime license.
Description
Hands-on technical assistance for your existing Oltora Inbox license
Oltora Inbox Premium Assistance is an optional technical support service for customers who already own an active
Oltora Inbox lifetime license
and would like additional hands-on help with mailbox configuration or troubleshooting.
Your Oltora Inbox software license already includes standard product support and lifetime plugin updates.
Premium Assistance is different.
It provides dedicated technical time for customers who would prefer Oltora to help investigate and configure IMAP, SMTP, email-provider settings and other mailbox connection issues.
Premium Assistance includes 2 technical support interventions that can be used during a 12-month assistance period.
The service is attached directly to your existing Oltora Inbox license.
You keep the same Oltora Inbox license key. No second plugin license is created.
What is included with Premium Assistance?
Your Premium Assistance service includes:
- 2 technical support interventions;
- up to 30 minutes of technical assistance per intervention;
- 12 months to use the included interventions;
- Oltora Inbox mailbox configuration assistance;
- IMAP configuration assistance;
- SMTP configuration assistance;
- secure connection setting assistance;
- mailbox provider connection troubleshooting;
- app-password guidance when supported by the email provider;
- Oltora Inbox connection-test troubleshooting;
- basic provider-specific mailbox configuration guidance; and
- reasonable email follow-up required to continue troubleshooting the same issue.
Premium Assistance is intended for focused Oltora Inbox configuration and troubleshooting, not unlimited technical services.
What counts as one support intervention?
One support intervention means one defined configuration or troubleshooting case involving one Oltora Inbox installation and its connected mailbox.
For example:
Example intervention 1
You are unable to connect your mailbox through IMAP.
Oltora reviews the relevant Oltora Inbox settings, connection details and error information with you and helps troubleshoot the issue.
Example intervention 2
Several months later, outgoing SMTP email stops working after your provider changes an authentication or connection requirement.
Oltora helps investigate that new issue.
Reasonable follow-up emails required to continue troubleshooting the same original issue remain part of the same intervention.
They do not automatically consume another intervention.
Each intervention includes up to 30 minutes of Oltora technical assistance.
If a request is likely to require work beyond the included scope or time, we will let you know before any additional billable work is performed.
Two interventions, available for 12 months
Premium Assistance provides:
- 2 support interventions;
- up to 30 minutes per intervention;
- a 12-month period in which to use them; and
- assistance linked to the Oltora Inbox license entered during purchase.
The 12-month assistance period begins when Premium Assistance is activated for your Oltora Inbox license.
Unused interventions expire at the end of that 12-month period and are not automatically carried forward into another assistance period.
Premium Assistance can be purchased again if you would like another assistance period after the existing one ends.
Your Oltora Inbox license remains the same
Purchasing Premium Assistance does not create another Oltora Inbox software license.
During the purchase process, your existing Oltora Inbox license is associated with the assistance service.
For example:
OLI-XXXX-XXXX-XXXX
After activation, the Oltora licensing system can identify:
- your existing Oltora Inbox license;
- the website associated with that license;
- the active Premium Assistance period;
- the number of included interventions; and
- the assistance entitlement associated with the license.
No second license key. No second plugin activation. No change to your existing Oltora Inbox lifetime license.
What can Oltora help you with?
Premium Assistance is designed for normal Oltora Inbox mailbox configuration and connection issues, including:
- finding the correct IMAP settings;
- finding the correct SMTP settings;
- checking mailbox ports;
- checking SSL/TLS or STARTTLS settings;
- reviewing mailbox usernames and login details;
- helping determine whether an app password may be required;
- troubleshooting IMAP connection failures;
- troubleshooting SMTP authentication failures;
- reviewing Oltora Inbox connection-test errors;
- basic provider-specific mailbox configuration guidance;
- checking whether a provider-side restriction may be affecting the connection; and
- basic email DNS guidance when it directly relates to the Oltora Inbox connection or sending configuration.
What is not included?
Premium Assistance is a focused Oltora Inbox technical assistance service.
It does not include unlimited technical work, managed hosting or general WordPress administration.
The following are outside the standard Premium Assistance scope:
- custom plugin development;
- custom WordPress development;
- custom integration development;
- server administration;
- hosting administration;
- malware removal;
- hacked-site recovery;
- full mailbox migrations;
- domain transfers;
- email account recovery;
- third-party provider billing or account disputes;
- repairing outages or failures inside third-party provider infrastructure;
- general WordPress maintenance unrelated to Oltora Inbox;
- large-scale DNS or mail-server restructuring;
- configuration of unrelated WordPress plugins;
- development of custom OAuth integrations; and
- work requiring more than the included intervention scope.
If the requested work falls outside Premium Assistance, Oltora can determine whether a separate service or quotation may be appropriate.
Premium Assistance does not affect your lifetime software license
Your Oltora Inbox software license and Premium Assistance are separate entitlements.
Your Oltora Inbox license remains a lifetime software license regardless of whether Premium Assistance is active.
Purchasing Premium Assistance:
- adds a 12-month technical-assistance entitlement;
- adds 2 included support interventions;
- does not create another Oltora Inbox license;
- does not create another site activation;
- does not change your lifetime software entitlement; and
- is not required to receive Oltora Inbox plugin updates.
Your Oltora Inbox lifetime license and lifetime plugin updates do not expire when Premium Assistance ends.
Do I need Premium Assistance to use Oltora Inbox?
No.
Premium Assistance is completely optional.
Your standard Oltora Inbox license includes the software, lifetime updates and standard product support.
If you are comfortable configuring your own mailbox and working with the settings provided by your email provider, you may never need Premium Assistance.
Premium Assistance is intended for customers who would rather have additional hands-on help with the technical side of connecting or troubleshooting their mailbox.
Standard support vs. Premium Assistance
Standard product support is included with your Oltora Inbox license and covers questions about the normal operation of the plugin, license activation and product-related issues.
Premium Assistance provides additional hands-on technical time for configuration and troubleshooting tasks such as IMAP, SMTP, connection settings and provider-specific mailbox issues.
Premium Assistance does not replace standard support.
It adds a higher level of direct technical assistance when you want Oltora to spend dedicated time working through a configuration problem with you.
Frequently Asked Questions
How many support interventions are included?
Premium Assistance includes 2 technical support interventions that can be used during the 12-month assistance period.
How long does Premium Assistance last?
Your Premium Assistance entitlement remains available for 12 months from activation.
How much technical assistance is included in each intervention?
Each intervention includes up to 30 minutes of Oltora technical assistance for one defined configuration or troubleshooting issue.
Does every email reply count as another intervention?
No.
Reasonable follow-up communication necessary to continue working on the same issue is considered part of the same intervention.
Do I receive a new Oltora Inbox license?
No.
Premium Assistance is associated with your existing Oltora Inbox license.
You continue using the same license key and the same plugin installation.
Does Premium Assistance extend or renew my Oltora Inbox license?
No renewal is necessary.
Oltora Inbox uses a lifetime software license.
Premium Assistance simply adds a separate 12-month technical-assistance entitlement to that license.
Do my lifetime plugin updates stop when Premium Assistance expires?
No.
Your Oltora Inbox lifetime license and lifetime plugin updates remain active independently of Premium Assistance.
What happens if I do not use my two interventions?
Unused interventions expire when the 12-month Premium Assistance period ends and do not automatically carry over into a new period.
Can I purchase Premium Assistance again?
Yes.
If you need additional technical assistance after your current Premium Assistance period ends, you can purchase another assistance period for the same eligible Oltora Inbox license.
Can you configure my entire mail server?
No.
Premium Assistance is intended for Oltora Inbox configuration and normal IMAP/SMTP troubleshooting, not complete mail-server administration.
What if my email provider has an outage?
Oltora can help determine whether the issue appears to be related to your Oltora Inbox configuration or to an external provider.
Oltora cannot repair, modify or control third-party provider infrastructure.
Does Premium Assistance include OAuth integration development?
No.
Custom development or creation of provider-specific authentication integrations is outside the scope of Premium Assistance.
Can Premium Assistance be transferred to another customer or unrelated license?
No.
Premium Assistance remains associated with the Oltora Inbox license used for the purchase.
Need help connecting your mailbox?
If you want to use Oltora Inbox but would rather not spend your time troubleshooting IMAP, SMTP and provider-specific connection settings yourself, Premium Assistance gives you access to focused technical help when you need it.
One Oltora Inbox lifetime license. Two technical interventions. Twelve months to use them. No second plugin license required.